REFUND & EXCHANGE POLICY
- Delivery times do not include Saturdays, Sundays or public holidays, and are subject to signature authorisation.
- Shipments go out Monday through Friday
- Orders with incorrect billing information, or requiring additional verification, will be delayed.
- In the case of returned shipments, the customer is responsible for any and all additional shipping fees incurred.
- In the event of a return due to a customer fault, such as the ordering of the incorrect size, the customer will be fully liable for all return shipping fees incurred. Shipping fees for collection within South Africa are R100
Important
- We will only deem a package lost if it has not arrived at the destination after 60 days. At this stage we will issue a full refund and make arrangements with the customer.
- We will only accept returned items only due to incorrect size. (Ts & Cs)
- We will only give a full refund if the item isn’t available and we have not been notified by admin that a certain item is “Out Of Stock”. Company Admin will then contact the customer and will notify that their money is being refund or given an option of a related products that can be purchased.
In the email request clearly state your order number, issue and images of the issue you are experiencing. Once the refund and return is accepted, the item must be sent via mail to the address that will provided on the email.
* PLEASE DO NOT SEND THE PACKAGE BACK TO THE MANUFACTURER.
We at BALRFITS will handle this situation at hand. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or
gases. Please get in touch if you have questions or concerns about your specific product.
We cannot be held responsible for claims submitted outside the exchange period. Kindly note that you will be responsible for covering shipping
costs of the courier to and from us. In the event of this taking place kindly state your order number, the issue you experienced and images of the item you received with the issues clearly to be seen. Email us with
your full request at balrfitssa@gmail.com.
In the email request clearly state your order number, issue and images of the issue you are experiencing. Once the refund and return is accepted, the item must be sent via mail to the address that will provided on the email.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be
automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and
post the refund to us, in a time frame of 1-3 days. Please note, Clearance/ Black Friday Sale items: may not be refunded only exchanged.
REFUND & EXCHANGE POLICY
- Delivery times do not include Saturdays, Sundays or public holidays, and are subject to signature authorisation.
- Shipments go out Monday through Friday
- Orders with incorrect billing information, or requiring additional verification, will be delayed.
- In the case of returned shipments, the customer is responsible for any and all additional shipping fees incurred.
- In the event of a return due to a customer fault, such as the ordering of the incorrect size, the customer will be fully liable for all return shipping fees incurred. Shipping fees for collection within South Africa are R100
Important
- We will only deem a package lost if it has not arrived at the destination after 60 days. At this stage we will issue a full refund and make arrangements with the customer.
- We will only accept returned items only due to incorrect size. (Ts & Cs)
- We will only give a full refund if the item isn’t available and we have not been notified by admin that a certain item is “Out Of Stock”. Company Admin will then contact the customer and will notify that their money is being refund or given an option of a related products that can be purchased.
In the email request clearly state your order number, issue and images of the issue you are experiencing. Once the refund and return is accepted, the item must be sent via mail to the address that will provided on the email.
* PLEASE DO NOT SEND THE PACKAGE BACK TO THE MANUFACTURER.
We at BALRFITS will handle this situation at hand. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or
gases. Please get in touch if you have questions or concerns about your specific product.
We cannot be held responsible for claims submitted outside the exchange period. Kindly note that you will be responsible for covering shipping
costs of the courier to and from us. In the event of this taking place kindly state your order number, the issue you experienced and images of the item you received with the issues clearly to be seen. Email us with
your full request at balrfitssa@gmail.com.
In the email request clearly state your order number, issue and images of the issue you are experiencing. Once the refund and return is accepted, the item must be sent via mail to the address that will provided on the email.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be
automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and
post the refund to us, in a time frame of 1-3 days. Please note, Clearance/ Black Friday Sale items: may not be refunded only exchanged.