R3,399.00
The Ace sneaker has become a staple of the House’s collections ever since it was introduced. The side Web stripes of a 1970s Gucci sneaker served as inspiration for the design’s retro appearance. Metallic gold bees have been added to the low-top silhouette
The Ace sneaker has become a staple of the House’s collections ever since it was introduced. The side Web stripes of a 1970s Gucci sneaker served as inspiration for the design’s retro appearance.
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We at BALRFITS do free nationwide delivery within 2-7 business days. Once your order is completed, it may take up to 2 business days for your order to be dispatched for delivery. If your order is received before 12pm, it will be fulfilled on the same day. If your order is received after 12pm, it can be fulfilled the same or next day. Once your order has been sent out for delivery, you will receive an email or SMS informing you that the order is on the way with the tracking information. If an order is placed over a weekend, it will be processed on the following Monday or Tuesday morning via Postnet, the Courier guy, Paxi or Aramex. There may also be a delay in shipping if we are out of a particular size or stock on that item but we will ensure to keep you informed as to when you will receive your parcel in full. You will receive tracking information through an email or SMS notification which will include your
order’s tracking number and tracking URL of the courier service responsible for handling your order. Please do not hesitate to contact customer support at balrfitssa@gmail.com in the event that you have any queries about your order information. If the customer receives a refund, the cost of return shipping will be deducted from the customer’s
refund. All of these notices must be addressed to us in the time frame of 7 days after the customer received the product.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
Shipping Costs
First time users/customer get free shipping on their orders only if they open an account on the BALRFIT STORE and subscribe. For some items purchased, shipping costs are calculated during checkout based on the weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
There will only be free shipping if orders are above R1800.
Transit Time Domestically
In general, domestic shipments are in transit for 3 – 5 working days.
Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order. The third-party warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
We will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the lost parcel.
We will process a refund or replacement as soon as the courier service is notified.
Customer service
For all customer service inquiries, please email us at balrfitssa@gmail.com
In the email request clearly state your order number, issue and images of the issue you are experiencing. Once the refund and return is accepted, the item must be sent via mail to the address that will provided on the email.
* PLEASE DO NOT SEND THE PACKAGE BACK TO THE MANUFACTURER.
We at BALRFITS will handle this situation at hand. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or
gases. Please get in touch if you have questions or concerns about your specific product.
We cannot be held responsible for claims submitted outside the exchange period. Kindly note that you will be responsible for covering shipping
costs of the courier to and from us. In the event of this taking place kindly state your order number, the issue you experienced and images of the item you received with the issues clearly to be seen. Email us with
your full request at balrfitssa@gmail.com.
In the email request clearly state your order number, issue and images of the issue you are experiencing. Once the refund and return is accepted, the item must be sent via mail to the address that will provided on the email.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be
automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and
post the refund to us, in a time frame of 1-3 days. Please note, Clearance/ Black Friday Sale items: may not be refunded only exchanged.
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